FAQs

General Product Warnings & Precautions

Full ingredients lists will be declared on all product pages. Please refrain from using products that contain personal allergens or irritants. Spot test skin care products prior to full body use. Discontinue use if irritation occurs and consult your health care provider. All products are meant for external use only. Please use responsibly. Sultriscent Soapcrafts LLC is not responsible for any accidents or personal injury sustained from the misuse of our products.

Please note that we use a wide range of ingredients and some allergens may be in close proximity to our manufacturing area. It is important that you are aware of your own allergies and understand they may have come into contact with one of our products. Please discontinue use if irritation occurs and consult your health care provider.

Shipping Policy

All orders will be processed within a window of 1-5 days. This can be affected by National Holidays, Shop Closures, etc. We will notify the customer if there is a change in current processing times.

Please double check the Shipping Address on your orders!

We are not responsible for packages that have been lost due to incorrect or missing shipping information. If a package is returned to sender, we will be happy to re-ship after the customer has provided payment for the new shipping costs.

Once the package has been handed off to the shipping carrier, Sultriscent Soapcrafts is not responsible for any shipping delays while the package is in transit. However, we are happy to provide assistance upon request, where we are able to. 

Returns Policy

Due the the personal nature of these products, we cannot allow returns or exchanges. If there is an issue with your order, please contact us and we will be happy to get you sorted out.